FAQ

Bikes & Features

What are the folded dimensions of a Carbo?

The CARBO folded dimensions are 80cm x 60cm x 33cm approximately. (31in x 24in x 13in)

What are the dimensions of the tires?

The CARBO is fitted with a 20'' x 2.0 inch tire. It gives it a comfortable ride, while remaining very agile and precise.

What are the height and weight restrictions?

The CARBO is equipped with an adjustable seat-post, handlebar post, and stem. The suggested rider's height is approximate: 4'10"- 6'5", which is 145cm - 195 cm, and the suggested rider's maximum weight is 240 lbs or 108 kg.

More information about the CARBO battery

The Carbo battery is located in the seat post and equipped with Samsung cells, offering the best-in-class range and performance.

The battery life span is around 1500 cycles, so it should last 5-6+ years if properly charged. You can also order a new or extra battery via our customer portal shop.

The cells are fully integrated into the seat post to give the bike a complete stealth look. A rear USB port is also built-in allowing you to charge your smart devices on the go.

We have 2 types of batteries:

- 7Ah (252Wh): 40km range using ECO on flat terrain | 2Kg | 62cm tall (24.5″)
- 10.5Ah (378Wh): 60km range using ECO on flat terrain | 2.6Kg | 75cm tall (29,5")

We recommend purchasing the 7Ah battery if your height is less than 1.6 meters (5'2" ft).
The 10.5Ah batteries contain more cells and have, therefore, a longer length, which means that they will only fit riders with at least a height of 1.6 meters (5'2" ft).

Are there any official reviews of the CARBO bike?

CARBO has been reviewed by multiple partners, influencers, and tech gurus! Feel free to check out some of them right here:

- Jared from stuffyouactuallyneed and his review with his adorable family, linked HERE.

- Mike Hyde, an electric mobility fanatic, and his detailed dissection, linked HERE.

- Mitch, an influencer from the electricbikereview.com blog, and his wonderfully made two-part in-depth review: Part 1 - Part 2

You may also check out this helpful comparison video created by our UK dealer, Velorution. The video, linked HERE, showcases our CARBO e-bike versus other prominent brands.


Warranty

What is the warranty?

A comprehensive 5-year warranty is offered on the Carbon Frame, and a 2-year limited warranty against failure or manufacturing defects on electrical components including the battery,
We express ship any major defective part to you, and you can have any electric bike shop perform the repair if you are not handy with bicycle repairs yourself.
The warranty does not apply to normal wear and tear components (tires, brake pads, chain etc...) or malfunction caused by misuse or improper maintenance.
When your Carbo ships, we will invite you to the Carbo Portal, where you can access video articles via our knowledge base center, as well as connect with our team and submit support tickets.

What about after sale service?

CARBO riders have access to all the tools for an awesome after-sale service experience. Simply login to your portal using the same email you have used to purchase your CARBO bike.

Through your Carbo Customer Portal, riders can:

  • Browse video tutorials and find solutions to common issues
  • Create a support ticket
  • Learn how to do repairs with the knowledge base video articles
  • Purchase parts and check their warranty
  • Connect with the community